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Frequently Asked Questions

 

I have a question about an art purchase. Can I talk to you directly?

Yes! if you need help buying art, I'm here to help. I want you to be thrilled when your print or original painting arrives.

Feel free to email me to schedule a 20-minute chat, and let's talk! I'm happy to help trouble-shoot a room and find the perfect piece for your space. More importantly, we can talk about how you want to feel in that space, and how the artwork you choose can impact and inspire.

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What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.


FOR ORIGINALS & LIMITED EDITIONS

I offer FREE SHIPPING! Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:


CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.  For ORIGINALS and LIMITED EDITIONS, at customs, duties or taxes upon delivery are the sole repsonsibility of the purchaser.

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I live in Nashville. Can I pick up the print/original locally?

For originals, absolutely! My studio is located in East Nashville, and we can arrange for a pick-up. As for prints, the printers I work with are in North Carolina, so shipping is necessary.


What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any damage or quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact mailto:randy@onceblindstudios.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.


CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact randy@onceblindstudios.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement on originals or limited editions damaged in shipment, please email randy@onceblindstudios.com

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WHO IS ONCE BLIND STUDIOS, LLC?

K. Randall Wilcox Fine Art is a division of Once Blind Studios, LLC. All fine art paintings and prints are billed under the parent company name. Please contact me via email or phone if there are any billing questions.”

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter !

You can also follow me on our social media pages as we are constantly posting about new work!

Instagram: K. Randall Wilcox Art

Facebook: KRWFineArt

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We will provide a no charge replacement or refund for any damage or quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. Please contact the Site Owner at the link above.. There’s a 15% restocking fee that is applied for any order canceled or exchanged. For original paintings damaged in shipment, please refer to my FAQ for instructions. Thanks!

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I have sourced and curated the highest quality archival inks, papers and media to ensure that your artwork will last a long time. As with most art, its important to store in a controlled climate and not in direct sunlight

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