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Yes! if you need help buying art, I'm here to help. I want you to be thrilled when your print or original painting arrives.
Feel free to email me to schedule a 20-minute chat, and let's talk! I'm happy to help trouble-shoot a room and find the perfect piece for your space. More importantly, we can talk about how you want to feel in that space, and how the artwork you choose can impact and inspire.
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
|Order type||Production Time||Standard Shipping||2 Day Shipping||Next Day Shipping|
|Paper or Canvas (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Acrylic or Metal (print only)||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Print & Frame Presentations||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Custom Canvas Art||5 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
|Sample Packs||3 Bus. Days||3-7+ Bus days*||2-3 Bus. Days||1-2 Bus. Days|
* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.
FOR ORIGINALS & LIMITED EDITIONS
I offer FREE SHIPPING! Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. For ORIGINALS and LIMITED EDITIONS, at customs, duties or taxes upon delivery are the sole repsonsibility of the purchaser.
For originals, absolutely! My studio is located in East Nashville, and we can arrange for a pick-up. As for prints, the printers I work with are in North Carolina, so shipping is necessary.
We will provide a no charge replacement or refund for any damage or quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact mailto:email@example.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.
Unless your order has already gone into production you can cancel it. Please contact firstname.lastname@example.org as soon as possible if you need to cancel your order.
Processing a refund can take up to 7-10 business days.
For a refund or replacement on originals or limited editions damaged in shipment, please email email@example.com
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter !
You can also follow me on our social media pages as we are constantly posting about new work!
Instagram: K. Randall Wilcox Art
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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
We will provide a no charge replacement or refund for any damage or quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. Please contact the Site Owner at the link above.. There’s a 15% restocking fee that is applied for any order canceled or exchanged. For original paintings damaged in shipment, please refer to my FAQ for instructions. Thanks!
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I have sourced and curated the highest quality archival inks, papers and media to ensure that your artwork will last a long time. As with most art, its important to store in a controlled climate and not in direct sunlight
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